The Microsoft support agent will give you a security code-enter it when prompted. And then click the All Apps button near the top of the new start window. To find the Windows Tools folder, you’ll need to get them to first click the Start icon. In Windows 11, you’ll have to point them to a new folder called Windows Tools. Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app: In Windows 10, you can find Quick Assist in the Windows Accessories folder. The app connects your computer with the Microsoft support agent’s computer using a remote connection. Use the Quick Assist web app to get help with your computer directly from Microsoft support agents. 1 2 3 It is based on the Remote Desktop Protocol (RDP). Quick Assist web appįor: Windows 8.1, supported Windows Server versions, supported macOS versions Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. Option 3: Select the Search bar or Search icon, enter quick assist, then select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. In Windows 10: Select Start > Windows Accessories > Quick Assist. Step 3: Scroll down to locate Quick assist. Step 2: In the Apps tab, click on Installed apps. Open Quick Assist Select Help someone, then share the 6-digit code with the person you're helping. Step 1: Open the Start menu and click on the gear-shaped icon to launch the Settings app. In Windows 11: Select Start > All apps > Quick Assist. To help someone you know by using Quick Assist Select Start, enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q). Option 1: Press Ctrl + Windows logo key + Q at the same time. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly. To open Quick Assist on your Windows 10/11 PC, do one of the following: Quick Assist uses the Microsoft Edge browser control. Important: You might need to update Quick Assist to continue using it.
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